Frequently Asked Questions

How can we help you?
We want you to make the most out of your time here. Check out some of the most frequently asked questions from our fans so you can get back into the game. If you still have concerns, feel free to contact us here.

THE BASICS
What is Cricket Hero?
What do I win?
What are Bails?
How do Bails work?
What is my Rank and how does it work?
How does it work?
How is it related to the live game?
Why are the points different than the real game?
How are fantasy points decided?
How much does it cost?
Do I need to pay to play Cricket Hero?
What are Power Plays?
PRIVACY
How do you protect my payment information?
Do you share or sell my information to third parties?
BAILS
When can I add Bails to my profile?
What if I need more Bails than I have?
GAMBLING
Is it gambling?
Can I transfer Bails to another user?
Can I exchange or return my Bails?
GAMEPLAY
How do I create my group?
How do I join an existing group?
How do I create my team?
When do I have to create my team?
Can I make changes to my team?
How does scoring work?
What is the Challenge feature and how does it work?
How does scoring work with the Group Challenge?
What happens to the scoring within my group with we are Challenging another group?
What are points awarded for and how many?
What are the scoring differences between T20s, ODIs and Test Matches?
How are my points tabulated?
When are my points updated?
How are winners declared?
How do I increase my ranking?
What are Trophies and Medals?
What are Power Plays?
How do Power Plays work?
Can I change my Power Plays?
What if there is a tie?
How long before a match must selections be made?
What happens if I do not make a selection before the deadline?
Is it possible to change my selections after I submitted/saved them?
How are fantasy points affected by player transfers?
How is the deadline affected by matches in different time zones?
How do I share a group?
How do I invite my friends/family/colleagues to my group?
How do I cancel a group?
How do I change my group name and/or password?
How do I control who can join my private group?
Can I add members to my group?
When must all members join the group?
Can others in my group see my selections?
Can I make my group public?
How do you ensure users don’t use the site for gambling purposes?
FORUM
Do you regulate the comments made by users?
What is your comment policy?
Why was my comment deleted?
SECURITY
How do I reset my password?
How do I reset the password for my group?
PRIZES
When are prizes awarded?
Do I have to provide my full address in order to be eligible for prizes?
Are prizes awarded to the winners of private groups?
Do I need to pay anything to win a prize?




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